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Home > Returns and Refunds

Returns and Refunds





At adultsexxdolls, we are dedicated to providing you with the best realistic sex dolls and services.
Nevertheless, there might be occasions when you require the following services and support.

Order Cancellation:

All sex dolls orders processing will begin within 24 hours after receiving your order.
Once your doll is in production, it cannot be canceled. Order cancellation is only possible within 24 hours after you submit your order.
Please contact us with your order numbers for order cancellations.
7% cancellation fee will occurs if you submit cancellation request within 4 hours or 20% cancellation fee will occurs if you submit cancellation request within 24 hours. No cancellation request will be accepted after 24 hours. 


Note:
Immediate shipment of in-stock dolls means we cannot offer a 24-hour cancellation period for these products.



Returns Policy:


Damaged doll: Please contact and claim with the carrier while receiving your package.
A new replacement will be delivered after you send back the damaged doll to us.
For some minor issues, please take a close shot and we will send you the fixing kit for repairation. 

 

Wrong doll: If the doll you receive is completely different from the website or your order, please send us an unboxing video with head, full body, the packing box and the shipping label.
We will follow up factory and carrier and replace with the right doll.
Please send the wrong doll back to us and we will cover your shipping cost.


Refunds Policy:

When your order has been canceled, the refunds will be credited to your payment account after deducting the cancellation fee.